The warranty period begins from date when you received the parcel. In the case of resellers, this is when the vendor receives the goods from iTouch United Gadgets. The period is exactly 365 days from that time. For example, a product on the 365th day is covered, but a product on the 366th is no longer covered. In the case of delivery methods or destinations which lack a confirmed delivery tracking date, we will take the assumption that the warranty period starts 30 days after we sent out your order.

Lost Products

If products get lost in delivery, or you still do not get your item for a long time, please contact our customer service timely. We will deal with this ASAP. Please do not deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking numbers and tracking links timely. If products get lost on the way and we get confirmation from couriers, we will arrange redelivery for your products. If you want to ship it through express, then you need to pay the express shipping fee.